Senior Business Analyst at CRDB November, 2021


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OB REPORTING TO:  Senior Manager Business Performance & Revenue Assurance


Responsible to ensure that revenue collection mechanisms are reviewed and monitored to help businesses identify system loopholes, errors, transaction errors, process weaknesses that could affect income collected from a transaction.  To put in place systems and processes to minimize the risk of transnational and system errors.



  • From detailed analysis, proactively identify & report revenue leakages and escalate the same to product owners for collection
  • Initiate corrective measures to control and prevent the leakages
  • Daily Monitoring of revenue collection processes for accuracy
  • Perform regular analysis of revenue streams for all retail business units to identify risk areas and were applicable new controls to be introduced
  • Conduct analysis on business process changes that may affect the company’s ability to identify, monitor or collect revenue
  • Perform analysis and verification of all transactions being disputed by customers or agents for refunds
  • Put in place alarms on transactions to track and monitor leakages and ensure that proper actions are taken to correct and prevent future losses
  • Ensure that all approved prices are accurately implemented per the approved Tariff guide and conduct regular checks to ensure that all prices are accurately being charged
  • Respond to routine and ad hoc information requests from Finance Management/Function head regarding revenue assurance
  • Support management in identifying areas of opportunities, threats, risks & challenges within banking & competitor environment, by providing both financial & non-financial information
  • Take the lead and follow up on the automation of all charges to mitigate revenue leakages.
  • Lead in creation of policies & procedures to govern revenue assurance within Retail Banking
  • Retail Banking Services and Products performance Analysis
  • Provide monthly detailed analysis on the performance of the Retail Banking products & Services, the analysis to include revenue generation per products and which product is working well and from what location


  • Provide and assure correctness of revenue reports and associated direct and indirect costs on approved intervals
  • Analyze key drivers of income & cost and report on performance; work with business owners to implement cost efficiency measures
  • Prepare regular revenue assurance reports required by management and supervisor
  • Prepare monthly report on the revenue leakage and provide strategic commentaries on the mitigation of the leakage to realize full revenue across Retail Banking.


  • Bachelor’s Degree in computer science, Economics, Accounting, Banking and Finance, financial management and any other related field
  • A minimum of 4 years working experience in reviewing business performance and analysis in any business unit within the bank.
  • Ability to identify problems and collect large amounts of data; establish facts and draw valid conclusions among a variety of complex technical methods, techniques, and objectives.
  • Strong data gathering and analytical skills.
  • Financial Analysis: Knowledge of revenue assurance methodologies is highly recommended.


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